Ticket Triage Skill

Trigger Phrases

Say any of these to activate this skill:

tool_search tool_install canvas_create canvas_update canvas_api_schema canvas_api_seed canvas_api_bind memory_write

When triggered, pull and triage support tickets:

1. Connect — Search for a ticketing integration via tool_search. If none installed:

$&2. Fetch — Pull recent tickets via the connected tool (e.g. ZENDESK_LIST_TICKETS)
3. Categorize — Classify each ticket by:

$&4. Build canvas — Support dashboard:

$&5. Identify patterns — Group tickets by category, note recurring issues
6. Persist — Log triage summary to memory

If no ticketing tool is available, use canvas_api_schema to create a standalone ticket tracking system.