Built-in

Escalation Alert

Escalate urgent issues to the team via connected channels

Built-in Skill

Trigger Phrases

Say any of these to activate this skill:

  • "escalate"
  • "urgent"
  • "p0"
  • "p1"
  • "critical issue"
  • "alert team"
  • "notify team"

Tools Used

send_message memory_read memory_write

How It Works

When a critical issue needs escalation:

1. Assess severity — Determine if this is genuinely P0/P1:

    $&
2. Compose alert — Format a clear incident message:
🔴 [P0/P1] — [Brief Title]
Impact: [What's affected, how many users]
Started: [When it began]
Status: Investigating
Details: [1-2 sentence description]

3. Send — Post via send_message to the configured alert channel
4. Log — Record the escalation in memory with timestamp
5. Follow up — On next heartbeat, check if the issue is resolved and post an update

Only escalate genuinely critical issues. For P2/P3, batch into daily digest instead.

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